Returns and Refunds Policy

At JODA, we strive to provide the best quality products and excellent customer service. If for any reason you're not satisfied with your purchase, we're here to help with easy and clear return and refund procedures.

Return Eligibility

- You may return your product within **30 days of purchase** from authorized channels.
- To be eligible for a return, your item must be in the same condition that you received it—unused, unaltered, and in its original packaging.
- Proof of purchase (such as a receipt or order confirmation) is required to process your return.

Return Process

1. Contact our customer support team at **support@joda.com** to initiate your return request. Please provide your order number and details about the product you wish to return.
2. Once your return is authorized, we will provide you with instructions on how and where to send your return.
3. Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your return. If approved, your refund will be processed within **5-7 business days**.

Refunds

- Refunds will be issued to the original payment method.
- Please note that shipping costs are non-refundable.
- If your item is returned after 30 days, we reserve the right to decline your refund request.

Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at **support@joda.com**. We will evaluate the issue and arrange for a replacement or refund.

Authorized Channels
Please note that returns and refunds are only available for purchases made through **authorized channels**. Products bought through unauthorized third parties are not covered under this policy.

Contact Us
If you have any further questions or need assistance with your return, feel free to reach out to us at **support@joda.com**. We are here to help!

Thank you for choosing JODA. We appreciate your business and are committed to ensuring your satisfaction.

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*This policy is subject to change without notice.*